Shopping and Payment

Promotion and codes:

Steps for redeeming a Promotional Code:

    Enter your Promotional Code in Shopping Bag or Checkout.

    Click “Apply.”

If your Promotional Code qualifies, your deduction will be displayed in the payment summary. To enter more than one promotional code, enter each code individually in the promotional code box and click “Apply.” 

Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used.

PAYMENT METHOD:

Credit cards accepted:

    American Express

    Discover

    MasterCard

    Visa

 

Other forms of payment:

    Sorella Clothing Co. Gift Cards

    PayPal

    PayPal Credit

    Credit Card gift cards*

 

We do not accept:

    CODs

    Layaway plan

    Personal checks

    Money orders

 

Important information about payment:

For your convenience, your credit card information can be stored in your sorellaclothingco.com account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Notice. For added security, your billing address at sorellaclothingco.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

*Credit Card gift cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card gift card.

Credit Card ID Number/CCV

This is a 3- or 4-digit number printed on your card required as an added safeguard for online purchases.

    American Express 

        4 digits; far right on the front of your card.

    Visa or MasterCard

        3 digits; back of your card near the signature panel.

If your credit card does not show an ID Number, you are not required to enter one.

CANCELING OR CHANGING AN ORDER

Because we start processing your order as quickly as possible, we cannot make changes after it is placed. You may request the cancellation of your order within approximately 1 hour after placement.

REGISTERED CUSTOMERS

Sign in to My Account and click Cancel Order

NON-REGISTERED CUSTOMERS

Click Check Order on confirmation email.

If you are unable to cancel your order, you may return your purchase for a refund. Please click here to learn more about making a return.